My account has been changed.

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My account has been changed.

Casual Listener

I have not changed my email address. Please change back with Premium. Email. *snip*

Plan

Premium

Country

Thailand

Device

Samsung Galaxy 9

Operating System

Android Oreo

 

My Question or Issue

I have not changed my email address. Please change back with Premium. *snip*

 

Screenshot_20190417-022647_Samsung Internet.jpg
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Re: My account has been changed.

Rock Star 12
Rock Star 12

Hey, @coolcoolzava123 

Welcome to Spotify Community and thanks for contacting us here!

About your issue, I suggest that you be in touch with the Customer Support immediately because if you don't recognize the email exchange, probably someone has taken access for your account.

 

If you need more information or have any other issues, let me know! 

 

Best Regards,

hezorg

hezorgRock Star 12
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Re: My account has been changed.

Rock Star 24
Rock Star 24

Hey @coolcoolzava123 

 

Be sure to check this support article here.

 

As @hezorg mentioned, you should contact support.

 

Log out of the Spotify website in your browser and fill out this special contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

osorniosRock Star 24
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5 Replies
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Solution!

Re: My account has been changed.

Rock Star 12
Rock Star 12

Hey, @coolcoolzava123 

Welcome to Spotify Community and thanks for contacting us here!

About your issue, I suggest that you be in touch with the Customer Support immediately because if you don't recognize the email exchange, probably someone has taken access for your account.

 

If you need more information or have any other issues, let me know! 

 

Best Regards,

hezorg

hezorgRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted
Solution!

Re: My account has been changed.

Rock Star 24
Rock Star 24

Hey @coolcoolzava123 

 

Be sure to check this support article here.

 

As @hezorg mentioned, you should contact support.

 

Log out of the Spotify website in your browser and fill out this special contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: My account has been changed.

Casual Listener

I contacted support@spotify.com But no response at all

Highlighted

Re: My account has been changed.

Casual Listener

I contacted support@spotify.com But no response at all.

Highlighted

Re: My account has been changed.

Rock Star 12
Rock Star 12

Hey again, @coolcoolzava123 

As @osornios said, you'll probably get your reply within 24-48 hoursAlternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

 

If you need more information or have any other issues, let me know!

 

Best Regards,

hezorg

hezorgRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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