My account has been compromised

[BluePanda]

My account has been compromised within the last 48 hours.

It looks like the email address has been changed on the account. I am currently still signed in because I have a session open with my username via Facebook. I believe this has also been removed because I cannot log into Spotify from my desktop client by clicking login with Facebook.

I have sent two emails to customer support but it says they will get back to me on the new email address which is not mine.

[kbrooksc]

Hi there!

I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

They can also be reached through their Twitter Handle @SpotifyCares

If you use the online contact form instead of Twitter, make sure to check your inbox and junk folder for an email from Spotify.

Cheers!

[BluePanda]

I have tried this but it says they will get back to me on the new email address on the account which does not belong to me.

I have send a DM via Twitter, lets see how that goes.

[kbrooksc]

Good to hear! Keep us posted!