My account has been hacked and I can't disable it

[Isaac_the_u]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My account has been hacked and they changed the email and password but I dont know if premium was canceled and I dont want to get charged. How can I find out how to fix this so I don't get charged for another account and is there a way to keep my student discount on my new account.

[LarsEH1]

I think mine's been hacked too.

All my playlists disappeared, new playlists appeared and an iPhone appeared as an offline device and I only have Andriod.

I've tried changing the password etc... but nothing worked.

I'm also getting emails from Spotify in French.

Trying to find a link to email the Spotify Support Team is impossible!

[luvlayah931]

Same ! my spotify has a moto g on it and now my email and everything is changed including the password ! im not sure what to do anymore at this point

[Katerina]

Hey there @Isaac_the_u, @luvlayah931 and @LarsEH1,

Thanks for posting here in the Community about this and welcome!

In this case, we'd recommend following the steps provided in this support site article, including reaching out to us. This way, a member of our support team can take a look behind the scenes and help you reunite with your tunes.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂