My account has been hacked by some kind of BOT

[filipmaj]

I started Spotify today and saw another unit used my account when I checked who it was I saw there was about 8-12 unknown units that was changing song and change listening unit. I've change password 3-4 times on both spotify and facebook, logged out all units but when i log in 10 units are already loggd in. It is clearly some kind of bot. I've tried everything but nothing works...

Plan

Premium

Country

Sweden

Device

Iphone 8

Operating System

Windows 10

My Question or Issue

I want this "bot" and units removed from my account, that I can listen to music in peace.

[Emilia_8]

Hi @filipmaj, 

I'm sorry to hear that!

This Support Article might be helpful. Make sure to follow all the steps provided there. 

If that doesn't help, I'd recommend using the contact form. 

[mu_skt]

i am having this same **bleep** issue and i just can't solve them with these standard ways that they recommend (changing password and logging out of every unit).

[Katerina]

Hey there @mu_skt,

Thanks for posting about this here in the Community!

We'd highly recommend following all the steps listed in the support site article @Emilia_8 shared above, including reaching out to us. This way, a member of our support teams can take a closer look behind the scenes for you.

Let us know how you get on! Don't hesitate to give us a shout if there's anything else we can help with.

Have a lovely day 🙂