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My account has been hacked, no reset link and can't change password.

My account has been hacked, no reset link and can't change password.

I logged on today to see a bunch of playlists being made. I got an email in Arabic the other day and I ignored it and blocked the email sender because I thought it was spam and couldn't read the email. Now I can't unblock them and I cannot change my password at all. I can't get the reset link or reset it manually because I think they changed my password.
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1 Reply

Hey,

 

Thanks for reaching out.

 

We're sorry to hear about happened to your account. In this situation, we'd recommend checking out this guide for securing your account. If you're still having issues, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

 

We hope this helps.

MihailYModerator
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