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My account has been hacked

My account has been hacked

My premium account has been breached.
Received an email this morning, informing me that my accounts email has been changed (yeah, cheers for not verifying the request beforehand!)
Emailed 3 times and still no reply.
Decided to look into it myself.
Took me less than 3 Google searches to find this website: "Link Removed By Star - Reported to Correct Team"
My account and password, along with many others have been posted on here.
BTW this account that I am posting from isn't my original account which has premium, as obviously I can't post using that account, as I can't even retrieve it as some cheeky **bleep** has not only changed the password, they also changed the email to theirs.

Reply
2 Replies

Hey @AEIOU-QWERTY

 

Sorry to hear about this. I have passed on that website to be investigated.

 

I suggest you contact support so they can help you get the account back.

 

This form will allow you to manually enter the details so you will get a reply back to your email and not the hacker's email.

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with and enter a preferred contact email. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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3 emails and 1 message on anonymous contact form have been sent, hopefully this will be resolved soon. Just want to cancel the subscription and delete bank details.

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