My account has been reset to a free account but I am still paying for a premium family

[user-removed]

Plan

Premium

Country

NZ

My Question or Issue

Last week all my playlists disappeared on my phone.  I logged in on my laptop to see what was happening, and it says that I am on a free account even though I have been subscribed to a family premium account for over a year and am still paying for it.   I'm not sure why it has suddenly changed or what I can do to get my paid account and playlists back - please help!

[A_Musicophile]

Hi @user-removed,

Thanks for coming to the community with this! That seems problematic enough. If you are on social media, you could try flagging this up with the SpotifyCares team on Twitter or Facebook. If you do not use social media, you could try reaching out via this page.

Best,

A