My account has vanished

[colincynthia]

Dear reader,

As of last Saturday my other account has vanished.

I have no means of login into my account. 

I tried the following things:

Login via the website: unsuccessful

Login via the desktop application: unsuccessful

Login on my mobile: unsuccessful

Login on my partners mobile: unsuccessful

Login on her dads mobile: unsuccessful

Login via Facebook: unsuccessful
Disconnect the spotify account from facebook: nothing happens

Try to reset the password using account name: unsuccessful (error code 3)

Try to reset the password using the linked e-mail adress: unsuccessful (error code 3)

By the looks of it it seems that my account has vanished but I have proof that the account exist and that the login information I use is correct. I sent Spotify an e-mail but no response yet.

Anyone has any idead on how to solve this?

[Dreadlord]

Hey @colincynthia,

Welcome to Spotify Community!

Did you create your account with Facebook?

If yes:

• Have you tried logging in with Facebook e-mail and password?
• Have you tried setting up app password on Facebook -> Settings -> Security -> App Passwords?

[colincynthia]

Thank you for your response.

No, I signed up via the website and never linked it with Facebook.

I tried linking it to facebook but it doesnt recognize my account.

The strange thing is, that if I try to make a new account, with my vanished username, it recognizes the username. It also recognizes the e-maill adress which is odd isn't it?