My account is GONE

[fluffycakes89]

It first started with all my playlists gone, and then after a few days MY account was gone!

I can't login using my user: fluffycakes89

Ive tried to use my pass on the web player and desktop, and on my phone... It says it doesnt work, the error is 410.

I tried to reset my pass but it even says my email doesnt exist in the database! It's like its GONE!

I had a paid account and it is still linked to my card.

I tried to contact spotify SO many times through the contact form but it keeps telling me to post here, but how could i without an account? I had to connect my facebook and make a new one just to post...

my Spotify Case # 01527327

[Joe]

If you reply to the last automated email, you should hear back from one of the support staff within 24 hours.

That username account appears to be linked to a facebook account "Denzel Jessie". If that is you, can you log in with your facebook credentials (email address and facebook password)?

[fluffycakes89]

Thank you for your reply.

That is not me at all. 

I think my account has been hacked then.

[Joe · Accepted solution]

OK, sit tight and I'll escalate your case to the staff. It's strange that your email address hasn't been changed though. Someone should be in touch with you soon.

[fluffycakes89]

Thank you!!!

[Greg]

Hey!

Just to let you know, your case is already with the correct team and you'll get an email within the next 24hrs. 

[michaelagro]

I had a spotify account on my computer with starred songs in my library , but now their gone . How do I get the back on my computer . Thank you for your help

[Joe]

What device and operating system are you using? Is the starred playlist not listed under playlists and have any other playlists gone?

[Nilssonmikael]

I have this exact problem as well. Denzel Jessie somehow has connected my account. Started with my playlists disappearing and latest played music being weird. Can you help me solve this?