Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


My account is accessible from web page with old,compromised password that I cannot reset

My account is accessible from web page with old,compromised password that I cannot reset

My issue is easier to understand if I use a bullet list:


  • I created my account years ago (2012?) with a username and password. The password is an old one and was compromised years ago. 
  • At some point my  account merged with my Facebook account
  • Recently I noticed a whole bunch of unfamiliar music in my playlists and all kinds of shenanigans going on with my music. So I suspected someone was logging into my account.
  • I decided to login into the website and discovered my old email/password combo still worked. I could also login using my FB to the same account.
  • I used the "logout everywhere" feature which seemed to work.
  • I reset my FB account and re-authed on my iPhone
  • HOWEVER: I am still able to login to the website account page using my OLD / COMPROMISED email/password combo. 
  • When I try to use the password-reset page I simply am informed that my account is linked to Facebook and to reset my password there.

So, hopefully this makes sense and I described the problem coherently. I just want to disable and/or change my old credentials so my can get my account back! I dont' mind using facebook but I need to make my account secure so it can't be accessed with the old password/creds.


Bonus Question: How can I clear all my playlists and basically reset my Spotify account? There is so much crap music/playlists on there I need to just start form scratch.



1 Reply

Hey @La_Flama_Blanca,


For the looks of your list, it's best if you start fresh on a new account. If you need to use the old email though (or have everything wiped out on your long, lost, inaccessible Spotify account), you can give a shout to the Support team either via the Contact form or send a tweet to @SpotifyCares.


Hope that helps 🙂

Suggested posts