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My account is all messed up.

ScaryDerry
Casual Listener

I have a premium plan all linked to my email, and I just updated my phone and now my phone says I am on a free membership.

I have my facebook photo there and my playlists.

 

I logged online to change my username none of my profile information loaded.

 

WHAT IS HAPPENING.

 

Please help, THANKS! 

5 Replies

Billy-J
Spotify Star
Spotify Star

Hey @ScaryDerry, thanks for reaching out to the Community!

 

Could you send me a screenshot of your full account overview page? Just make sure to hide sensitive info when posting to the Community.

 

Looking forward to your reply 🙂

Billy-JSpotify Star
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ScaryDerry
Casual Listener
I have the subscription through my phone. This is it - it renews on the
23rd each month. I am not sure if I have multiple accounts? I just changed
my username online but my phone it says my username - but under my full
account overview - it is the second screenshot attached. [image:
IMG_8425.jpg]

Billy-J
Spotify Star
Spotify Star

Hey @ScaryDerry,

 

I didn't get the screenshot.

To make sure you're sending the screenshot correctly, click 'Choose Files' at the bottom of your reply > Select the screenshot you're trying to share.

 

Keep me posted, I'd love to take a look at what's happening 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

ScaryDerry
Casual Listener

IMG_8425.jpg

Billy-J
Spotify Star
Spotify Star

Hey @ScaryDerry

 

Thanks for getting back to me.

Could you try following some steps here?

 

Also, as a recommendation, it's good to cancel your subscription with Apple and subscribe directly to Spotify.

 

Let me know how this goes 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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