My account is disabled

[knabb23]

My account is disable.  I recently purchase a year promo code and entered it last month.  I dont know why it would be disabled

[Liam]

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@knabb23 wrote:

My account is disable.  I recently purchase a year promo code and entered it last month.  I dont know why it would be disabled

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Hi, I believe Spotify have been disabling accounts with invalid premium codes. Did you buy your code from Spotify?

[knabb23]

I bought it off a website HTF Deals.  Was this a scam?

[Liam]

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@knabb23 wrote:

I bought it off a website HTF Deals.  Was this a scam?

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I cannot be certain, but possibly. I'll ask a moderator to get in touch with you to confirm.

[Richard]

As always, we can only ever recommend purchasing a Spotify subscription through our website (or through an in-store gift card).

I don't have the specifics of what has happened to your account but I can see a new account was created today. Feel free to carry on using this one from now on.

And remember that if something looks too good to be true online, it probably is.

[Liam]

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@Richard wrote:

As always, we can only ever recommend purchasing a Spotify subscription through our website (or through an in-store gift card).

I don't have the specifics of what has happened to your account but I can see a new account was created today. Feel free to carry on using this one from now on.

And remember that if something looks too good to be true online, it probably is.

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Too true!

I am also going to say that it looks like a large number of accounts with premium codes bought from that particular vendor have also been disabled, as I can see on the community.

Be careful where you buy items from!

[knabb23]

Is there a way to get my account back.  I made this account today so I could post my issue.  I can just update my credit card info.  I would like to get my playlist back

[Peter__]

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@knabb23 wrote:

Is there a way to get my account back.  I made this account today so I could post my issue.  I can just update my credit card info.  I would like to get my playlist back

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Hang tight, the team who deal with these sorts of things will get back to you as soon as possible about your account. 

Peter

[winderchen]

Hi Richard can you look into my case? case number: 00729154

[sptf_lol]

more info and other disgruntled users here http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Chargeback-Disabled-Account/td-p/428...