My account is disabled

[Yuuriko]

Case Number 00728203

This morning I found my account is disabled and I have to make a new account to post this thread...

I didn't make a chargeback for my payment, why is my account disabled because of that?

Please check my account.

account name: yuuriko

email: [Snip-Email(Privacy)-Peter]

Thank you in advance.

[fmocastro1]

Same problem here. Did you also buy a gift card from htfdeals?

[Peter__]

Hey! Welcome to the community 🙂

I am going to remove your email address from your post, best not to post those details in public since there are a lot of spammers around!

You will need to get in touch with the payments team directly using the online contact form since they are the ones who deal with all account issues like this. If you have done so already, then just wait for them to get back to you 😉 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

As said above, Spotify recommend you only purchase subscriptions directly from them or through a partner company. 

Peter

[wallydog]

I am already a Premium user, and I've tried for days to log in. I finally got frustrated and rejoined under a new e-mail address and new password. How do I get all my music back along with my monthly payment method? This is driving me CRAZY! That fact that one can't get a hold of a flesh and blood person sucks big time!!!!!!!!!!!!!! I don't want to have 2 accts.

I just want my old one back. Someone please help, tia.

[Peter__]

@wallydog - Get in touch using the link in my post above an a support adviser will be able to lend a hand.