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My account is hacked

My account is hacked

Hello. All of a sudden I got an email that my email linked to my account has been changed and if this is okay then don't worry but if not contact this email: account-details-changed@spotify.com. THis is weird and straight away thought it is a scam BUT it seems that the email, country code and birthdate has been changed and when I look my Spotify it shows  that all my playlists have also disappearead. 

 

What do I do? I can login with my facebook but I can't change any emails since my password is not functioning as well? All the emails from the contact forms goes to the hacker email... 

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2 Replies

Hey @moponen88, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

I sent them a message and waiting for the reply. I really want to sort this out because if my card details have been hacked with Spotify that would be reaaaally bad

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