My account is linked to Rogers plan but I'm still getting charged

[Nicci_910]

Hi,
I linked my Spotify account to my Rogers share everything plan which includes Spotify for free but I'm still getting billed for my Spotify premium account on my credit card. It's been 6 months now. Can you please help? I shouldn't be getting charged as it is linked to my phone plan which includes Spotify.

[Maxim]

Hey @Nicci_910,

Does it say on this page that you get Premium via Rogers?

If it does, you may have a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Nicci_910]

No it does not say Spotify with Rogers on my Spotify account but on my Rogers account it shows my username for Spotify and it's linked to my Spotify account. I followed the steps to link my Spotify premium account to Rogers. I think something went wrong during that process and my Spotify subscription didn't cancel properly. Do you know the proper steps for that so I can cancel again but not lose my playlists and saved music?

[Maxim]

Can you get in touch with Rogers so they can look into this?

[desiraeelise]

Hi there, 

Have you found a solution? I am dealing with the same issue.