My account is linked to an old email that I can't access.

[#1]

I know my Spotify is linked to an old email address but a) I don't know which one and b) I don't have access to any email accounts apart from my current one. It goes without saying but I've got no idea what my password is either. Tried to chat Spotify but the link seems to be broken. Can anyone help?

[Alex · Accepted solution]

Hi there,

Thanks for the post.

If your account is on Spotify Premium, you can send us a message in private through this link - we'll check backstage and see if we can assist further. 

You can also have a look at this FAQ for some additional methods you can apply to locate the account. 

Cheers.

[mwvanbraam]

Account is weg met mijn oude e-mail adres

[drfonseca81]

Impossível falar com um atendimento do Spotify, troquei de aparelho, perdi minha conta, não tenho mais acesso ao meu email antigo, não lembro qual foi cadastrado , e a conta está em débito automático, estou pagando sem poder usar

[user-removed]

I cannot login so somehow need to get the email address registered to my account changed without logging in

[user-removed]

Boa tarde!
Meu e-mail que estava vinculado a minha conta Premium do Spotify foi hakeado eu não estou conseguindo ter acesso a minha conta por causa do e-mail. Eu consigo ter acessar a minha conta antiga? E como faço com a forma de pagamento? Terei que abrir outra conta e cadastrar outra forma de pagamento? Vão me cobrar 2 vezes pela conta antiga e pela nova conta???
OBRIGADA!

[#7]

Paying 11.99 every month for premium. My email [removed sensitive info] no longer valid. How do I correct this.

[#8]

Im still logged into spotify on another device, and had to reset my password because I just upgraded to the duo plan. I don't wanna play around with the device that's logged in. what do i do :(((. and my email was my old email. I cant log in

[gwenethyy]

Plan

Free

Country

Singapore

Device

Honor Pro200 (used to be Samsung Flip 3)

Operating System

Android

My Question or Issue

How do I access my Spotify account if it is linked to my old school's Gmail and was recently deleted by my school's domain admin and I forgot my Spotify password and it was last accessible on my old phone which is now broken and won't show anything except flashing lights?

[Liz271]

(I'm in England btw)
I created my Spotify account with a fake email and forgot my password. I can’t reset it since the email doesn’t exist. and I have screenshots of my playlists. I’ve used this account on a Galaxy S24 ultra.
Can you help me recover it please by like today as I'm dreading going to school tmr without no proper good music as all my main playlists are private and I have no way of actually getting back in. 🙏🙏🙏🙏🙏🙏

[Ledgerboss]

Help me same problem 

[FrustratedCustomer1]

Essentially, they will not be able to do anything for you! Though it is implied they can verify with other means, the representative I spoke with simply suggested things I could find on Google. No help! Best of luck to you!

[FrustratedCustomer1]

I had the same situation! Spoke with someone for about 2 hours and they were completely useless. Seems like there is nothing you can do aside form create a new account (which no one wants to do) So frustrating!