Help Wizard

Step 1



Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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My account is stolen.

My account is stolen.



It seems that my account has been stolen.

They changed email and password information.

I can only access throught facebook connect.

It was a premium account.


I want my account back, but I've tried to contact with spotify several times.... but no response recived. When i try to use "forgetton password" option, Spotify sends new password link to email address. But It is not my email address. It is hacekers email address.


What can i do?


If you offer me this form, It sends to hackers email address new password.

I cant find right place to tell me problem directly also on spotify.....


Please help me...



3 Replies

Hey @Vkurt78,


It's best if you personally get in touch with the Support team either via the Contact form or tweet @SpotifyCares. You can also securely send them details, so they'll be able to know you're the rightful account owner.


Hope that helps 🙂

Hey Vkurt78,


I will be sending an email to the address that you use for your Facebook account - could you please reply back via that thread?

yes pls send my email addres which i use for my facebook. i will reply you.... thanks

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