Address is set to Hong Kong but somehow country is USA
My Question or Issue
Hi, I've just signed up for the Family plan today, and I originally used my business credit card which is a US-based card even though I live in Hong Kong. When the system tells me I'm mismatched with my address I've changed my payment method back to my personal HK-based card.
In my account it looks like my address is set to my correct HK address, but my fiancee is not able to join the plan with the message that our addresses are not the same. My account also says "US" under country.
Is there any way to fix this? Thanks!
Solved! Go to Solution.
Thanks for keeping in touch.
I'm afraid your wife won't be able to join the plan as long as your account country settings don't match. You will only be able to add her to your plan after the Premium time that was paid for with the US payment method is spent and your account updated with a payment method issued in the country of your residence. This is due to various technical and legal reasons.
Hope this information is useful. Let us know if you have any other questions.