My account says I have spotify free but..

[user-removed]

My account says I have spotify free, but I've been getting charged for premium every months for at least 6 months now. I want to cancel my Spotify, but I don't know how if it says I have the free one.

[Maxim]

Hey @user-removed,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[user-removed]

No, this is my only email. I go into the Spotify app and I've never used
it through Facebook. I logged in with my email then logged out and did it
with my user name and it was the same.

[Maxim]

Hey @user-removed,

Please reach out to Spotify Support so they can look into this. 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.