My account suddenly changed from premium to free on all my devices

[Dinocorn225]

My account suddenly changed from premium to free as I was listening to music. And on my mobile (which I've got it connected to) it suddenly signed me out at the same time that this happened and now I cannot log into it because it states I'm in a different country, while on my pc and tablet I'm still logged in.
I haven't missed a payment and I'm listening in Spain.
All of this happened at about 2:15pm 17/2/2016. I was listening to music then an ad came on, and that's where it all went downhill. Please help

[kbrooksc]

Hey There!

So sorry to hear that you're having trouble!

In this type of situation, the easiest way to find an answer is to click this link to check subscription status. If you could, post back here what it says.

Thanks!

[Dinocorn225]

It says that I'm free, but the money has already been drawn out of the account

[kbrooksc]

Sorry to hear that you're having trouble! Please fill out the questions here to see if we can figure out what is going on. It walks you through the steps to troubleshoot:

https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account

Let us know if there is anything else we can do to assist!

[Dinocorn225]

That troubleshoot didn't help, I have checked all the Payments and I have been charged 10 euros and I still have free status.

[Dinocorn225]

It looks like the money goes out, comes back in, then goes back out, but nothing happened this month

[Dinocorn225]

All of my billing information has been wiped, I would like to know the reason, and if I re-do my billing information?

, will I be billed twice?

[kbrooksc]

Hey there!

No, you shouldn't be billed twice as long as you only have one account and aren't currently on premium.