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My account was changed to free

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My account was changed to free

Brhillp202brah

I am paying a family account along with my roommate. I was changed back to free account AGAIN and it is getting frustrating. Wth spotify? 

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Snake23

Mine is fixed... 

 

When I activated the family account, I missed that (probably) an option was checked standard that the account would expire in 5 months. So... Had to activate it again. 

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5 Replies

Snake23

Exact same issue here! 

 

did you already take steps for this @Brhillp202brah ? 

Kbaichtal

This happened to me too, my account was changed sometime in the last few days. Super frustrated because I can't seem to get an answer about what the heck is going on. All they keep asking me for is copies of my last payments but  I don't remember which one is connected to this service. 

 

Very disappointed in the customer service and my consider switching to another service. 

Marked as solution

Snake23

Mine is fixed... 

 

When I activated the family account, I missed that (probably) an option was checked standard that the account would expire in 5 months. So... Had to activate it again. 

Kbaichtal
Oh really. Is that something that we all need to do every few months?



Brhillp202brah
Yes I did. I contacted them directly, they fixed the issue ASAP.

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