Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Severl months ago (maybe over a year?), presumably due to some sort of database error I all of a sudden had a bunch of playlists that I didnt recognize in my account, and many of my playlists were gone.
I deleted all the ones that I didnt recognize, was able to restore my playlists using the "restore playlists" function, and everything was back to normal, or so I thought.
I tried to log into my account using my email address on a different device than I usually use (I usually log in with facebook) and found - to my surprise - that I couldn't. At first I assumed that I had just forgotten my password, so I went back to my computer, and logged in with facebook. Went to my account profile section and found someone elses email address in my email field.
I guess this must have happened at the same time my account was merged with someone elses? I went to change it back to my email address, but it won't let me, saying that my email address is already taken (probably because it still remembers my address from before my account error).
I have tried to email support about this, but I can't because it forces me to use the email address in my account to correspond with them, and this email address isn't mine.
I don't use Twitter, and I am not about to sign up for an account just so I can contact Spotify about this problem. (Besides, a 140 character limit would make it impossible to solve this via twitter. I'm already up to 1,561 characters in this post.
Can I please get help from an actual Spotify support person here in these forums?