My account won't pair on my Xbox one

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My account won't pair on my Xbox one

Emmers_Temmers
Newbie

My account won't seem to log in on my Xbox one. It stopped working last night and I didn't think anything of it. But now that I'm trying to get back on Spotify, it won't pair. I can't use the password log in because I have it connected through Facebook. I tried using the code over and over but it just won't connect. And it won't detect my Xbox through the Android app under the Devices Available option, but they're connected to the same wifi. I don't know what's wrong with it.

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Re: My account won't pair on my Xbox one

Community Manager
Community Manager

Hey,

Thanks for reaching out. We're sorry to hear you're having trouble!

We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, let's try a quick reinstall. Just follow the steps here.

If you're still having trouble, could you let us know the exact version of Spotify and the exact version of the operating system that you're running?

We'll see what we can suggest!


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