My account

[Schilling_holly]

I pay for premium & I don't get premium I get crappy free Spotify & I did everything it said to fix the problem & it did not work it says I have a free subscription but I can't go back to any songs

[KatesHere]

Hey there @Schilling_holly, welcome to the Spotify community!

That is odd. What have you tried so far? Also, make sure you have upgraded the right account. To do that, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10-digit number, please sign in with your Facebook login details.

Let me know how this worked!

K

[Schilling_holly]

I've tried all that I did what it said to log out deleted the app n re down load it & it didn't work & I'm the account holder with two family members were on my premium but now I can't even view my family members on my account