My credit card was replaced when I pay for subscripton as a gift

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My credit card was replaced when I pay for subscripton as a gift

Visitor

Plan

Premium

Country

Canada

Device

Android

Operating 

 

My Question or Issue

I gave spotify as a gift and I need to replace the credit card information without the account email because I don't have it. I do have the 10 digit account that shows up on the credit card bill. How do I switch billing with this?

2 Replies
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Re: My credit card was replaced when I pay for subscripton as a gift

Community Legend

Hi,

I don't exactly understand what you mean.  Do you try to redeem a gift card or do you buy one?

 

For redeem check:

www.spotify.com/redeem

 

For buying one. How does this work, does spotify support this or is it via a 3rd party?

 

Thanks,

René

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Re: My credit card was replaced when I pay for subscripton as a gift

Rock Star 22
Rock Star 22

Hey @Sarahhart, thanks for reaching out to the Community!

To confirm and help you further - you have a Spotify Gift Card and you want to use it on your account but you don't have access to it?

 

If that's not right, please let me know what's happening in some more detail and I'll be happy to help.

 

Thanks!

Billy-JRock Star 22
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