My daughter cant remember mail-username and password, has premium, want to cancel

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My daughter cant remember mail-username and password, has premium, want to cancel

blaster1

My daughter cant remember mail-username and password, has premium, want to cancel. Last solution is to stop the automatic payment through the bank. Will Spotify see that as a problem. Thanks.

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jsannn

Hello @blaster1

Best course of action is to get in touch with Spotify directly by using the contact form or @SpotifyCares on Twitter. They will help you to recover the account user name and password and cancel your doughter's subscription.

Have a nice day.

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blaster1

Thanks. Your advice helped me resolve the issue.

View solution in original post

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Marked as solution

jsannn

Hello @blaster1

Best course of action is to get in touch with Spotify directly by using the contact form or @SpotifyCares on Twitter. They will help you to recover the account user name and password and cancel your doughter's subscription.

Have a nice day.

Marked as solution

blaster1

Thanks. Your advice helped me resolve the issue.

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