My e-mail and password were changed without my consent!

[josehenrique4]

Hello guys,

I can log normally on spotify from my facebook and smartphone just fine, but I noticed just now that the e-mail and password of my account was changed without my consent!

My e-mail was from hotmail before and now is from gmail and my password was changed too! Is there a way for me to even change it back?

[marlonsphere]

Hi josehenrique4. Welcome to the Spotify Community!

This is a bit strange and it looks like someone has taken over your account (if you did not change your email address). You may need to get in touch with Spotify directly to fix this issue immediately. 

You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

Thanks,

marlonespi

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[josehenrique4]

Thank you, I'll try to reach them via facebook!

I can't really use their consumer support because their response goes directly to this e-mail that I do not have access! 

[josehenrique4]

Just a heads up, now I cannot login through my facebook nor my phone!

[marlonsphere]

I would advise that you contact them immediately to rectify this issue.

[josehenrique4]

Already contacted them via twitter and facebook, waiting for a response.
Just one more question, I cancelled my premium subscription prior to this, when I had access to my account.

Is there any way to the person who has my account now activate it again using my credit card?

[marlonsphere]

I'm pretty sure whoever access your account won't be able to activate Premium anymore since you mentioned you canceled it.

I would still advise that you coordinate rigorously with Spotify to ensure your payment details won't be affected by this unfortunate situation. For sure, they will not leave you behind.

Thanks,

marlonespi

[josehenrique4]

Thank you SO much for your answer! My heart is at ease now because this was something that was troubling me.
I do believe my payment details weren't compromised, but I'll wait for an answer of spotify and follow their guidelines!

[marlonsphere]

Glad I could share a bit of my knowledge here and help you out with your issue 🙂