My email address used to sign up for Spotify but NOT by me!

[cailee101]

Hi,
My email address has been used by somebody who isn't me to sign up! I only discovered this when actually signing up for myself, said email was already used. So I got a reset email sent, logged in and found play list etc, all not mine.
As none of this is mine is there a way to reset everything and change user name so I can use it?
Thanks ☺

[jean3601]

Hey @cailee101, Welcome to the community! 🙂

I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂