My email has been changed without my permission

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My email has been changed without my permission

Markus_01
Casual Listener

Hi there,

 

I got a mail from Spotify that the email address for my Premium Account  has been changed to <overwatchfor *snip*>.

This has not been done by me and without my permission.

I made a new account to ask the question here in this communitiy.

What can I do to get my account back?

 

kind regards

Markus

4 Replies

Re: My email has been changed without my permission

Rock Star 24
Rock Star 24

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

MaximRock Star 24
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Note: I'm not a Spotify employee.

Re: My email has been changed without my permission

Markus_01
Casual Listener
Hi,
thanks for the quick feedback!However the link mentioned direct me to a Spotify page saying I should open my account.How can I do that when my email address and user name is not longer known at Spotify?

kind regardsMarkus







Re: My email has been changed without my permission

Rock Star 24
Rock Star 24

There are some more steps, one of which doesn't require access to the account. Check out the support article that's been linked in the Spotify Answers article :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: My email has been changed without my permission

Markus_01
Casual Listener

Hi there

issue has been fixed

Thanks for your help

Markus

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