My family is in premium and some how I can't get premium and I'm the one paying for this

[Djk24]

I am extremely frustrated with this company I'm trying to get a problem solved and I can't find anybody to answer me. Nor can I find a way to contact or speak to anyone. HOW CAN I GET THIS PROBLEM SOLVED

[antone2863 · Accepted solution]

You should be able to log into your Spotify account and download the Spotify player.  Try logging into Facebook on the Spootify download webpage.  If that doesn't work, then probably someone in your family has changed the username and password.  They may have used a Soptify username and password instead of logging into Facebook.  Your issue sounds strange.  Hope this helps and then you will start enjoying Spotify again.