My family premium was frozen, when I reinstated it, all the members was gone

[barishocaoglu]

I had a family premium, some problems happened and my account was frozen. Despitw I reinstated it today, all my members are gone.

Also, spotify promised me to charge me less for three more months, but now I am being charged more expwnsive.

Please help

[jean3601]

Hey there @barishocaoglu!

It seems you need to add the Family members back onto your Spotify Family account 🙂

To add an additional sub account to your Family plan, you will firstly need to cancel your existing plan subscription here. Once cancelled, you will be able to upgrade to Spotify Family again and select the new plan here.

• If you cancel during your billing period with subscription time remaining, any sub accounts under your Family plan will remain as members. You will not need to re-invite existing members when upgrading to a higher Family plan.
• If your current billing month lapses at the time of cancelling, you will need to re-invite any existing subaccounts once upgraded to the new Family plan. All members of the plan revert to Free level subscriptions if the current billing month lapses.

I Hope this helped! 🙂