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My father is somehow getting charged for premium and we don't know why.

My father is somehow getting charged for premium and we don't know why.

Hello,

So my dad has asked all us children if we somehow used his debit card for a spotify account. None of us have and if we do have premium accounts we pay for them ourselves. He got a number from somewhere that just gives him an error message. We don't know what account this is so we can't just log in and cancel it. How do we get a hold of someone to get this figured out?
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3 Replies

Hi there!

 

I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

 

They can also be reached through their Facebook Page SpotifyCares or their Twitter Handle @SpotifyCares.

 

If you use the online contact form instead of Facebook or Twitter, make sure to check your inbox and junk folder for an email from Spotify.

 

 

 

Cheers!



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