My father is somehow getting charged for premium and we don't know why.

[cwelonlonranch]

Hello,

So my dad has asked all us children if we somehow used his debit card for a spotify account. None of us have and if we do have premium accounts we pay for them ourselves. He got a number from somewhere that just gives him an error message. We don't know what account this is so we can't just log in and cancel it. How do we get a hold of someone to get this figured out?

[kbrooksc]

Hi there!

I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

They can also be reached through their Facebook Page SpotifyCares or their Twitter Handle @SpotifyCares.

If you use the online contact form instead of Facebook or Twitter, make sure to check your inbox and junk folder for an email from Spotify.

Cheers!

[cwelonlonranch]

Okay, thank you for your help!

[kbrooksc]

Any time! post back when it's resolved.