My music download is not available

[Alex_Cahuich]

I've played music on spotify premium for 3 years, and i've been pleased, but in the last 3 months at least 3 or 4 times when i want to open the app, i have to log in again and my music without conection is not available, and i have to download it again. I log in through my facebook.

[Luke]

Hey @Alex_Cahuich,

Apologies for the late reply, but maybe I can still help 🙂

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!