My music has vanished

[Phylai]

I just signed up for a 7 day trial with premium and now my playlist has vanished. Really annoyed!! I click on recover playlist but nothing comes up

[osornios]

Hey @Phylai

Normally this happens when a duplicate account exists, one with a Spotify username / password and one with your Facebook details.

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂