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My music is streamed from "living room speaker" and I am not in possession of this speaker.

My music is streamed from "living room speaker" and I am not in possession of this speaker.

Plan

Premium

Country

Mexico

Device

 Samsung Galaxy 9, Windows Computer

Operating System

Android Oreo, Windows 10

 

My Question or Issue

 I suddenly find my account playing on a "living room speaker", which I connected to by accident at my school through wifi (The whole campus has the same wifi and you can connect to those from anywhere in the campus) the music playing is not mine at all and when I choose to play music on my device the other person turns it to their own speaker back again, I suspect it is from the school's dorms, I cannot however choose to stream it on that speaker from my home (it happens even when I'm at home), It may seem that my account was accesed by someone else but I have tried to log out of every device and it still streams it there, I even changed password. I think somehow the speaker got bound to my account and when the other person chooses to play music it uses my account somehow. I cannot get rid of the device, I did the remove all devices part and it still does it. Is there any way to get rid of it? 

To add, I believe it does it through spotify connect although I am not sure

Reply
1 Reply

Hi @Lokwksj!

Thanks for coming to the Community. I'm sorry to hear someone else has gained access to your Spotify account. I'd recommend checking out this Support article for the next steps to take. There you can learn how to get in touch with Spotify. They'll be able to take a look backstage and hopefully solve this as soon as possible.

 

Let me know how this goes!

Jose_MSpotify Star
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