I had an account for years but the last period I was abroad for a while and I just found a couple of days ago an email from spotify which was sent in early april asking me to reset my password. I tried to do it now (7-8 weeks after I recieved the email) but I cannot. And I cannot connect to my account at all, I get a message "The username or email you provided is not associated with an active Spotify account" btw this is a different message than the one you get if you give wrong email.
I just want to reactivate my account, I was using the application on Windows so I have all the data of the account in the application locally I just want my account to be reactivated so I can use it. I tried to contact the support with a link I found here but all I got back for the message I sent was an automated reply to my email account to check here for a solution....
Solved! Go to Solution.
Hey there @Argo2,
Thanks for reaching out about this here in the Community!
Since you mention receiving an automated reply already, we'd recommend first taking a look at your spam/junk folders or any other filtered folders (e.g. if you use Gmail, it might be in the Social or Promotions tabs) in case a reply was directed there by mistake.
If you're still having troubles finding one, we'd suggest replying to the automated email you received, even if it's from a no reply address.
Let us know how you get on! We'll be right here if you have further questions.
Have a lovely day 🙂