I'm having the same problem. I'm travelling at the moment and rely heavily on my spotify premium subscription. I recently had trouble as my payment failed from my UK account. I tried to update it to my Australian one but it kept failing. I then transferred money to my english account hoping payment would be tried to be taken again but now I've been downgraded to a free account, and can't even get on the app because I'm abroad! I've created so many playlists over the years and had made so many offline. I'd really like some hel rectifying this. I'm so worried I've lost everything 😞
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.
MattSudaRock Star 24
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