My password no longer works, and I do not receive an e-mail when I try to reset the password

My password no longer works, and I do not receive an e-mail when I try to reset the password

I have a premium account. Two nights ago I was logged out of the account and told that my password was incorrect when I tried to log back on. When I try to reset the password, I do not receive an email. I fear my account has been hacked.

 

Is there any way to rest my password with only a username (and other personal/bank details), but without the password or emial address?

 

I would like to keep this account rather than just cancel the subcription and delete the account/playlists. But unless I can regain access, I have no option. Please help.

 

Note: because I can only post a question once logged on, I have created a new temporary free account.

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1 Reply

SergioDavid

Hey @user-removed, welcome to the Community!

 

Sorry to hear about what's going on with your account. In this case, we highly suggest you follow the steps listed here as soon as possible. 

 

Hope that helps.

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