My payment method does not work

[Jordibrost]

Plan

Premium Student

Country

US

Device

(iPhone 11

Operating System

(iOS 10

My Question or Issue

1. My card information is all correct, but I think there is an issue with the vendors needing to update certain things. My card is from the US; however it says that’s incorrect. I have contacted my bank and that’s what they told me. My Spotify account has been downgraded to the free version, how do I fix this? 

[OneByBoo]

Hi there @Jordibrost,

thanks for reaching out to the community !

In order to sort your payment issue, i would suggest making sure that the country listed on your account matches the payment method you're providing.

To do so, please visit your account overview page at Spotify.com and check that all the info is indeed correct.

Then, use this two help pages to first of all view the available methods for you and troubleshoot any issue you may have during the process: 

- Payment methods support page

- Payment troubleshooting support page

Let's start with the above and move forward.

Waiting to see how you did 🙂