My playlists are all gone

[Ariilostt]

I uninstalled and reinstalled the app due to a problem, and when I logged into my account, all my playlists were gone. My library was empty. I logged in on my MacBook to check if it was a mobile error, but they didn't appear either. My account appears completely empty and without all my playlists, which I worked hard on. Before uninstalling the app, everything was fine, there were just connection errors that I didn't understand (I had Wi-Fi and internet and the app was crashing), so I decided to uninstall and reinstall it.  I would like to recover my playlists and all the songs.

[Billy-J]

Hey @Ariilostt, thanks for reaching out to the Community!

I am sorry to hear this. For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!