My playlists dissapeared

[user-removed]

Hello!
I logged into spotify today and all my playlists and starred music has dissapeared.
tried to follow the instructions but it didnt work out.
Can you return my playlists from your end?
I would be really grateful

Thank you

[Peter__]

If you get in touch with the support team directly using the online contact form they will be able to lend a hand to get those restored for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[user-removed]

Hi Alawi164,

It looks like your accounts have split (this can happen if there is a communication error between Spotify and Facebook).  It is an easy fix.  I have sent you an email via our support system.  Could you please follow the instructions and reply back once you have done the first step?  We will then be able to get your main account back.

 Case number is 01193485

[user-removed]

Hi, just logged out. sorry for the late reply, i didnt think i would get an answer this fast 🙂
thank you for your help

[user-removed]

I have just sent you the next step via your private message.  Please click on that link and set a temporary password.

Once you have that temp password, please go to www.spotify.com/account/overview and connect to Facebook.

You should then be back on Spotify \0/

[user-removed]

Hi, I think i have the same problem as this guy with the playlists dissapearing. Can you please help me? My E-mail is morawskijames1@gmail.com. Thank you.

[user-removed]

Hi James,

Yes, you do have the same problem.  The fix is quite straight-forward: we just delete the new account and send you a password reset link to recover your original account.  Could you please send the support team a message via this link?  They will need your date of birth and zipcode.

You may get an automated email - please reply back to it and the message will then get filtered into the main support queue.  Please post your case number into a reply to this thread - this will help the Community staff to follow it up for you.