My premium account doesn't get activated

My premium account doesn't get activated

Hello, I have a question. Everytime when I try to pay for my premium account, it says that my bank is having a bad day but then Spotify takes my money and doesn't activates my account.

What can I do?

1 Reply

Hey @adri16,


You can try accessing the Subscription page using another browser or incognito window. It'll also help if you clear out your cache/cookies on your current browser. Lastly, you can try using a different payment method.


If you're still having trouble, feel free to give a shout to the Support team either via the Contact form or send a tweet to @SpotifyCares. They can take a closer look at what's happening on your account.


Hope that helps 🙂

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