My premium account doesn't work anymore

[hanneshansen]

Hi,

my premium account stopped working. Was online yesterday via mobile and it worked as usual. Used sonos today and it said i have no premium account, I re registered @ sonos, didn't help. Account settings say i have spotify free.

Then I checked my mobile again, did work. Then I logged out, logged back in --> same as described above, only spotify free.

My paypal account was charged 2 days ago so this shouldn't be the problem.

Thx

[Joe]

Could you copy and paste what it shows under Subscription Status on this page please?

[akB]

Hey,

I had the same problem. Got a mail from the support:

There was a problem with the bank transfers which affects a few clients (so I think the problem is caused by spotify).

They canceled the premium account for one month and they are not able to reactivate it until the next debit entry.

They offered me to re-credit the 9,99€ for this month.

In the next month everything will be okay according to the support.

...maybe it's the same with you..

[Peter__]

I'm guessing you are a German customer? Spotify are aware of some issues which seem to be confined to Germany from what I have seen. 

If that is the case @hanneshansen , get in touch with the support guys and they can lend a hand. If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[hanneshansen]

Thx for the hints.

I'm a German customer right. I'll try to get in touch with the support guys. One month off would really suck 😞

[Peter__]

I'm sure the CS guys won't leave you without your music, after all they love music as much as we do!

[Joe]

If they're refunding one month's premium, which is what I saw in another thread, you can use that to buy an e-card and get your premium back straight away.