My premium account doesn't work properly.

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My premium account doesn't work properly.

Bizarre_monster
Casual Listener
I can't play radio, I can't look for songs , I can't go to home, I can't see my profile if I don't have wifi connected even though I have data connection and spotify premium.
I could do that before and all my other friends can do it.

The option to download when I'm not in wifi is enabled. I really don't understand and I apparently can't get help from the Spotify support team.
2 Replies

MonicaM_Bogota
Roadie

Hi @Bizarre_monster, welcome to the Spotify Community!

 

Thanks for bringing this to our attention.


Give it a try reinstalling the app and see if you're still experiencing the same issue. Here's how.

 

Don't hesitate to drop us a message if you need extra help. 

Bizarre_monster
Casual Listener
Already did that and still I'm not able to do this.
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