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My premium account has been hacked

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Re: My premium account has been hacked

Spotify
Spotify
Hi Bobby,

I'm sorry to hear this. You should hear back from the accounts team shortly.
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MY ACCOUNT HAS BEEN HACKED HELP!

Casual Listener

My phone was stolen year ago and my spotify account was logged in there. My account was hacked and though I can log in through facebook my problem is there's this email ********@yahoo.com in my account details AND ISNT MINE. Spotify wont let me change the email cause the password was changed by the one who stole my account too. HOW DO I RECOVER THIS HELP

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Re: My premium account has been hacked

Casual Listener

I cannot login to my account; i cannot reset my password.  The account billing info was altered and incorrect and i cant updat eit.  please advise.  this is my 5th email dbuck-3

 

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Re: My premium account has been hacked

Casual Listener

disabled on 4/2: Order ID: 466776255849079

then case# 07932586; #07940450; #07946231Still nothing for dbuck-3

I would like to reset password and provide new credit card

 

 

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Re: My premium account has been hacked

user-removed
Not applicable

My spotify account has been hacked too ! 

email : davi*********@gmail.com  (starred for security).

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Re: My premium account has been hacked

Newbie
I have the same problem! So the password reset will only work for the hacker, whose email address is taking control!!!
Need a solution asap!
Thanks
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Re: My premium account has been hacked

Community Manager
Community Manager

Hey!

 

Sorry to hear this.

 

In this case, i'd recommend reaching out to Support:

 

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

 

They'll be able to take a closer look backstage, don't worry.

 

Best,

/M

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Re: My premium account has been hacked

Casual Listener

I got the same problem, my original email jb98@ziggo.nl has been changed to nugifawo@getapet.net and the password has also been changed

so i cant listen to my music and cant change my password or email adress.

Please help!!!

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Re: My premium account has been hacked

user-removed
Not applicable

Hi 

 

My account is hacked by Iphone user called Yu6fer (alway listning to Frensh music)

I have reset my Facebook loging and reinstalled my spotify app - but he still use my account.

 

How can we stop Yu6fer?

 

Br.

 

Morten 

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Re: My premium account has been hacked

Newbie

My premium account has been hacked, the email address has been changed and i cannot access my account to fill out the contact us form, please can you help!?

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