My premium account has been taken over

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My premium account has been taken over

_CWATSON
Casual Listener

Plan

Premium

Country

UK

Device

Samsung Galaxy

Operating System

Unknown 

 

My Question or Issue

I have a premium spotify account that was hacked, the individual logged me out of all my devices then changed the asscoiated email with the account so I cant log back in. I recieved two no-reply emails stating two addresses tried to upgrade my account to Premium for Family (93e780kyxxm89xtgtmdzjaonm and killerddoesmc were the names) then i was signed out of my account a short time after.  Can anybody please help me get my spotify account back?

 

4 Replies

Re: My premium account has been taken over

Rock Star 22
Rock Star 22

Hey @_CWATSON, and welcome to the community.

Hope you’re doing great!


Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Have a nice day :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: My premium account has been taken over

_CWATSON
Casual Listener

 Rock Star 15  

 Rock Star 15,
 
 

 Thanks for the link, unfortunately I already tried that route and Spotify never emailed me back with an suitable course of action to fix my account. 

 

Thank you though for your reply.

Re: My premium account has been taken over

Rock Star 22
Rock Star 22

Hey @_CWATSON.

 

Has it been 24-48 hours since you contacted Spotify?

 

Keep me posted :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: My premium account has been taken over

Markbizz
Gig Goer

Have you changed your passwords on both Spotify and your email? After changing your password try logging out of all devices. I hope this helps.

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