Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
UK
Device
Samsung Galaxy
Operating System
Unknown
My Question or Issue
I have a premium spotify account that was hacked, the individual logged me out of all my devices then changed the asscoiated email with the account so I cant log back in. I recieved two no-reply emails stating two addresses tried to upgrade my account to Premium for Family (93e780kyxxm89xtgtmdzjaonm and killerddoesmc were the names) then i was signed out of my account a short time after. Can anybody please help me get my spotify account back?
Hey @_CWATSON, and welcome to the community.
Hope you’re doing great!
Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.
Have a nice day 🙂
Hey @_CWATSON.
Has it been 24-48 hours since you contacted Spotify?
Keep me posted 🙂
Have you changed your passwords on both Spotify and your email? After changing your password try logging out of all devices. I hope this helps.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…