My premium account is hacked, please help!

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My premium account is hacked, please help!

adidan
Casual Listener

My account seems to be hijacked by someone and I was able to log in through Facebook but not change password or email, because I needed the current password. 

 

I am currently paying for a premium account that I have no access to. Could you help me get my account back!

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Maxim
Rock Star 24
Rock Star 24

Hey everyone,

 

Sorry to hear that you think your account’s been taken over.

 

If you notice any of the following occurring on your account unexpectedly, your account may have been taken over.

  • Your password is no longer working.
  • The email address associated with your account has changed.
  • Playlists have disappeared or been added.
  • Subscription changes (Note: We never display your full payment information).
  • Someone else's Facebook has been connected to your Spotify account.

Check out the steps under ‘What do I do if my account has been taken over?’ in this support article for what to do next.

Hope this helps!

MaximRock Star 24
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156 Replies

snowski_dan
Casual Listener

hi, so i got a reply, ther asked fore more info and put the account on hold.

i replied with the info they asked for and i have not heared back, and they nolonger respond to my emailsnsaying i still need help

dbx007
Newbie

My Account is hacked.... since Friday, I havent got any reply from customer support. My Pw has changed, new playlists have appeared when browse my profile as guest and email resets wont work. <snip-moderator edit>

mikeHelp12
Casual Listener

My Premium Account has been hacked also.<snip-moderator edit>

 

Thanks,

 

Michael

Teresa
Roadie

<snip-moderator edit>

What's a Spotify Rock Star, and how do I become one?

Problem solved? Click 'Accept as solution' to make it easier to find for others!

Jaydollah
Regular

Hey Teresa, can you help me out too? Same thing is happening to me! They replaced my email address with theirs

mikeHelp12
Casual Listener

Problem has been solved.  Thanks everyone!

MattSuda
Rock Star 24
Rock Star 24

You're welcome!

MattSudaRock Star 24
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mikeHelp12
Casual Listener

Thanks guys.  Spotify has replied this morning with some verification questions.  Hopefully we can get this sorted today as my account is now temporarily locked.

 

I will update you when I have more information.

 

Thanks,

 

Michael

MattSuda
Rock Star 24
Rock Star 24

<snip-moderator edit>

MattSudaRock Star 24
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snowski_dan
Casual Listener

My account has alos been hacked. THe email address/user name and password have been changed.

I am still able to access teh account with facebook login but am unable to change any settings back as i dont know the current password.

<snip-moderator edit>

MattSuda
Rock Star 24
Rock Star 24

<snip-moderator edit>

 

MattSudaRock Star 24
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Dj_Zcorn
Newbie

My Accont have allso been hacked pleas help me.'

i allways log in with My Fb accont.

i noticed someone else was using my accont via an Iphone. I do NOT have any Iphone. And allso new wierd playlists had apeard.

osornios
Rock Star 24
Rock Star 24

Hey @Dj_Zcorn,

 

The best course of action when something like that happens is to create a new account with a different email address from the one you're using (Tip: don't use the one you use for Facebook). That will give you a different Spotify username of your choice.

<snip-moderator edit>

osorniosRock Star 24
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snowski_dan
Casual Listener

Ok so i replied to the auto generated email.

"Delivery to the following recipient failed permanently"

But now i just wait?

Suzyqzy
Newbie

Apparently,  you're one of the "lucky ones, with this same problem. Looks like I've paid for someone else to be a PREMIUM SPOTIFY customer,  (NOT HAPPY!!) And, hoping I will receive the same customer service as you did. 

osornios
Rock Star 24
Rock Star 24

<snip-moderator edit>

osorniosRock Star 24
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timmcknight
Newbie

<snip-moderator edit>

 

Hyfo
Regular

Hi!

My account has also been hacked somewhere during the last 2 days, and I currently also have a premium account!!

The email and password have changed making it impossible to change anything in the profile!

 

 

<snip-moderator edit>

mazzydan
Casual Listener

My account is hacked and when I filled out the form it sent it to the hacked person's email as their email is on my account now...  can you please help me<snip-moderator edit>

osornios
Rock Star 24
Rock Star 24

<snip-moderator edit>

osorniosRock Star 24
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nailer
Casual Listener

My premium account has also been hacked the last two days. I noticed because my music kept stopping in the middle of my work-day because someone else was using my account.

 

Pwd and email has been changed, making the account unrecoverable for me.

 

EDIT:  Case already being taken care of. Swift customer service!

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