My premium account is hacked, please help!

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My premium account is hacked, please help!

adidan
Casual Listener

My account seems to be hijacked by someone and I was able to log in through Facebook but not change password or email, because I needed the current password. 

 

I am currently paying for a premium account that I have no access to. Could you help me get my account back!

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Maxim
Rock Star 24
Rock Star 24

Hey everyone,

 

Sorry to hear that you think your account’s been taken over.

 

If you notice any of the following occurring on your account unexpectedly, your account may have been taken over.

  • Your password is no longer working.
  • The email address associated with your account has changed.
  • Playlists have disappeared or been added.
  • Subscription changes (Note: We never display your full payment information).
  • Someone else's Facebook has been connected to your Spotify account.

Check out the steps under ‘What do I do if my account has been taken over?’ in this support article for what to do next.

Hope this helps!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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156 Replies

guipfau2
Newbie

<snip-moderator edit>

Edgehopper
Newbie

I have the same problem; my account <snip-moderator edit> was hacked, and the email address and password changed, so when I go to the Contact form, the automated email goes to the hacker rather than to me.  Please fix this!

sez247
Newbie

My premium account has also been hacked and I have used the links to contact the spotify team but thus far have recieved unhelpful emails telling me that theu have disconnected my account from facebook - which I have never linked to and that it should be back to normal. They have alsl emailed that i am still a premium account but it is clearly still on non-premium settings (limited downloads). I am very frustrated, please help!

spotify3628299
Casual Listener
Mine has someone else's account linked to it as well. I have emailed support but I really don't want my playlists deleted and stuff

fayfarstad
Newbie

Hi, my spotify account has been hacked (email and password changed, so I cannot change either). I've managed to log in via facebook, and have messaged spotify support informing them of the hacking, but how long does it take for them to respond? Thanks! 

user-removed
Not applicable

<snip-moderator edit>

Hyfo
Regular
In my case it was fixed the next day already!

user-removed
Not applicable

Thomasvalera,

 

Thanks for the bump.  I dont work the Community, but I do check the first few pages for cases like these!

 

 

Overdose89
Newbie

<snip-moderator edit>

user-removed
Not applicable

<snip-moderator edit>

ddlv1988
Casual Listener

My account has been hacked too!

 

my email is <moderator edit>

 

please contact me, I removed my CC details but i can't change email or password on account

user-removed
Not applicable

<snip-moderator edit>

kkaarrii
Newbie

My account is hacked, i can only logon with my facebook account, they have changed the password and the email so i cant get a new one through the email. My spotify account is: kkaarrii   its premium. i got the information for all the old password and the old email i used, and the credit card i used aswell
Please i need help,  contact me <moderator edit>

user-removed
Not applicable

My account was also hacked into yesterday. The auto email I received was very vague about replying to it. I have replied and am now waiting for an answer from the customer support team. The password and email were changed on my premium account. Hoping to hear back soon

ajover3
Newbie

My account has also been hacked! it started last week when the music i was playing kept on stoping because another device was using the account. I though it was a bug but then random songs were added to my playlists. also a whole new playlist of dutch house music was added. dutch song kept on playing on my phone and computer from different devices (a few were just 'iphone device' and a couple were mobile phones with dutch names like 'andresas Van something'.

 

I logged out from everywhere but it kept on happening. I decided to reset my password but i never received the password reset link in my inbox. I checked my details in the settings and that's when i realised what happened. all the details exept for my user name were changed. the date of birth was wrong, the postcode was some postcode in the netherland and the email address was changed to spotifyserena@hotmail.com (that is not my email address!!!). No wonder i never received the password reset link! now I have been logged out of spotify, i think the hacker has changed my password using the reset link. 

 

I cant log in anymore even using facebook! I dont know what to do I have emailed support but still havent heard back! How did they get into my account, this is messed up! I cant even cancel my account!! I really need help please!

MattSuda
Rock Star 24
Rock Star 24

<snip-moderator edit>

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable

The same thing has happend to me! I have explained everything here!<snip-moderator edit>

bethayer
Newbie

Can't use the contact form -- my account now has someone else's email address on it.

osornios
Rock Star 24
Rock Star 24

<snip-moderator edit>

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable
Hey @bethayer

I'd recommend adding your contact email in the query bit of the contact form.

The team will be able to reply to the address of your choice 🙂

emmajane5
Newbie
Hi can you help me please I am having the same issue and I cannot find the correct form- all of my emails are going to an account that has hacked me. Please help !
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